Q) Is it easy to use the Movie Theatre?
A) Simple. Just buy tokens where you see a 'Buy Tokens' button. You select a Username and Passord. Right click and download the movie to your hard drive (Save to Desktop if you are unsure where to file the movie). Double cick to open the movie file and you will be prompted for your Username and Password. After you enter it once, you can watch the movie forever without being prompted for your Username and Password.

Q) Are the movies good quality?
A) Yes. The resolution is extremely high (640x480 and 800kbs).

Q) How do I buy Tokens and get a User Name and Password?
A) You can purchase Tokens where you see the yellow 'Buy Tokens' button. These buttons are in the movie rack page, the page where all the clips are displayed or above the User Name and Password when you first try to play the movie. You pick your own User Name and Password.

Q) Will the movie clips play on a Macintosh?
A) No. The clips are in Windows Media Viewer. You can watch them on a Windows based machine but cannot move them from the machine as they are licensed.

Q) What happens if my computer crashes and wipes out all of my files?
A) We highly recommend that you Back Up licenses on a CD or external hard drive. You can do this by starting Windows Media Player. Then click on Tools>License Management>Backup Licenses. When you are ready to restore them, you cannot just copy them to your new drive. You must click on Tools>License Management>Restore. PLEASE BACK UP YOUR LICENSES. WE HAVE NO WAY OF EMAILING NEW LICENSES TO YOU.

Q) Can I copy the clips to a DVD, to a CD, or trade them with a friend?
A) No. The clips will only play on your computer. You cannot burn them to a DVD, copy them to a CD, move them to another computer, post them on the Internet, or trade them to a friend.

Q) Hey! I tried to play the clips, it took the tokens, and gave me an error message!
A) In 90% of all cases, you just need to reinstall Windows Media Player. Microsoft is constantly updating codecs and DRM components. Reinstalling will reset your security settings, update your codecs, and load and new DRM updates. Try going to the Windows Media Player page and loading. If it still does not work, send email to Webmaster@AmbersDungeon.com and we will see what we can do. When you email us, please tell us what OS you are using, what error message you are getting, and what clips you are trying to view.

Q) Can I save the clips to my hard drive?
A) YES! Unlike other online video stores where you can only watch a clip for 48 hours, at AmbersDungeon Theatre once you pay for a clip, it is yours forever*. We recommend that you always right-click and click on save-as, to save to your local hard drive.

Q) I saved the clips to my hard drive. I was able to play them for a few months, but now I can't view them any more! What happened?
A) The licenses for the clips are stored on your computer as hidden files. They are similar to cookies, and occasionally someone deletes them while they are deleting cookies or cleaning files on their computer. If you accidentally or intentionally delete the licenses from your computer, you will no longer be able to view the clips. If this is the case send an email to Webmaster describing your situation.

Q) What do I need to be able to view the clips?
A) You will need the latest version of Windows Media Player, which you can get for free here. You will need to be running a Windows based system such as Windows XP, Windows 98, Windows 2000, or Windows NT. This will not work on MAC OSX or OS9.

PROBLEMS or QUESTIONS? Send email to help.
* The video clips can only be viewed on a single computer. You cannot copy them, move them, email them, or transfer them to a CD. The licenses for the clips are stored on your computer as hidden files.If you accidentally or intentionally delete the licenses from your computer, you will no longer be able to view the clips.