Q) How does the movie theatre
work in general?
A) You can view the seperate movie clips for a movie by clicking
on the movie rack item (the large picture with thumbnails for the
movie). A new page will open and show you the clips from that movie
that are available. Download any movie clip file from the site to
your computers hard drive by right clicking on the yellow 'Download
File' button and selecting 'Save Target As'. When you try to open
the movie it will ask you for a User Name and Password to put in
on the first play.
Q) Is it easy to use the Movie
Theatre?
A) Simple. Just buy tokens where you see a 'Buy Tokens' button. You
select a Username and Passord. Right click and download the movie
to your hard drive (Save to Desktop if you are unsure where to file
the movie). Double cick to open the movie file and you will be prompted
for your Username and Password. After you enter it once, you can watch
the movie forever without being prompted for your Username and Password.
Q) Are the movies good quality?
A) Yes. The resolution is extremely high (640x480 and 800kbs).
Q) How do I buy Tokens and
get a User Name and Password?
A) You can purchase Tokens where you see the yellow 'Buy Tokens' button.
These buttons are in the movie rack page, the page where all the clips
are displayed or above the User Name and Password when you first try
to play the movie. You pick your own User Name and Password.
Q) Will the movie clips play
on a Macintosh?
A) No. The clips are in Windows Media Viewer. You can watch them on
a Windows based machine but cannot move them from the machine as they
are licensed.
Q) What happens if my computer
crashes and wipes out all of my files?
A) We highly recommend that you Back Up licenses on a CD or external
hard drive. You can do this by starting Windows Media Player. Then
click on Tools>License Management>Backup Licenses. When you
are ready to restore them, you cannot just copy them to your new drive.
You must click on Tools>License Management>Restore. PLEASE BACK
UP YOUR LICENSES. WE HAVE NO WAY OF EMAILING NEW LICENSES TO YOU.
Q) Can I copy the clips to
a DVD, to a CD, or trade them with a friend?
A) No. The clips will only play on your computer. You cannot burn
them to a DVD, copy them to a CD, move them to another computer, post
them on the Internet, or trade them to a friend.
Q) Hey! I tried to play the
clips, it took the tokens, and gave me an error message!
A) In 90% of all cases, you just need to reinstall Windows
Media Player. Microsoft is constantly updating codecs and DRM
components. Reinstalling will reset your security settings, update
your codecs, and load and new DRM updates. Try going to the Windows
Media Player page and loading. If it still does not work, send email
to Webmaster@AmbersDungeon.com and we will see what we can do. When
you email us, please tell us what OS you are using, what error message
you are getting, and what clips you are trying to view.
Q) Can I save the clips to
my hard drive?
A) YES! Unlike other online video stores where you can only watch
a clip for 48 hours, at AmbersDungeon Theatre once you pay for a clip,
it is yours forever*. We recommend that you always right-click and
click on save-as, to save to your local hard drive.
Q) I saved the clips to my
hard drive. I was able to play them for a few months, but now I can't
view them any more! What happened?
A) The licenses for the clips are stored on your computer as hidden
files. They are similar to cookies, and occasionally someone deletes
them while they are deleting cookies or cleaning files on their computer.
If you accidentally or intentionally delete the licenses from your
computer, you will no longer be able to view the clips. If this is
the case send an email to Webmaster
describing your situation.
Q) What do I need to be able
to view the clips?
A) You will need the latest version of Windows Media Player, which
you can get for free here. You will need to be running a Windows based
system such as Windows XP, Windows 98, Windows 2000, or Windows NT.
This will not work on MAC OSX or OS9.
PROBLEMS or QUESTIONS? Send
email to help.
* The video clips can only be viewed on a single computer. You cannot
copy them, move them, email them, or transfer them to a CD. The licenses
for the clips are stored on your computer as hidden files.If you accidentally
or intentionally delete the licenses from your computer, you will
no longer be able to view the clips.


